Global delivery & Payment

Shipping

In order to make the handling of shipping costs as easy and fair as possible, we have estimated a flat fee of € 5.90 per delivery for our customers in Austria. Delivery time from receipt of payment approx. 1-3 working days. For customers from the EU (except Germany & Switzerland) the flat rate per delivery of 15.90 EUR applies. Regardless of weight and size of the product (s):

Austria: 5,90 €
Germany: 8,90 €

EU *: € 15,90
Outside EU **: 29 €

* Belgium, Denmark, Estonia, Finland, France, Greece, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus

** Albania, Argentina, Australia, Bosnia, Brazil, Chile, China, Costa Rica, Guatemala, Israel, Japan, Canada, Colombia, Morocco, Mexico, New Zealand, Panama, Peru, Puerto Rico, Russian Federation, Saudi Arabia, Singapore , South Africa, Taiwan, Uruguay, Venezuela, United Arab Emirates, USA


Shipping Partner & Delivery Time

Austria: DHL (1 – 2 business days)
Europe: DHL (3 – 10 working days)
Outside Europe: DHL Premium (5 – 22 business days)

Return:
Ordered goods (s) can be returned within 14 days of receipt without giving any reason to dog thing. The immediate costs of the return shall be borne by the buyer. For further questions about an order, we are of course happy to help you at any time.

Payment Options

You can choose from the following options for payment in the dog shop online shop:

Credit card
Payment by credit card is just as possible with us. Online you enter your credit card number, expiration date and check digit.

Sofortuberweisung
With the SOFORT transfer online payment is easier than ever! You can conveniently use your familiar online banking data (PIN & TAN) and on the safe side.

PayPal
Open a free PayPal account and deposit your bank account or credit card. Your data is securely deposited with PayPal. When paying with PayPal you will enjoy PayPal Buyer Protection. We ship your ordered goods immediately.

Payment in advance
The payment in advance is in principle exactly what the name implies. When you order something, you pay for it even before the goods are shipped. Only after the receipt of payment will the goods be sent on our way. Simply transfer the open amount to the following account stating the order number or invoice number on the following account.

IBAN: AT54 12000 10020382247
BIC: BKAUATWWXXX
UniCredit Bank Austria AG
Account number: 10020382247
Bank code: 12000
Account holder: NA Hundesache e.U.